Enable Logging From the Jedi Master Support Page and Try Again.

Symptoms

Windows Installer uses logging to help you troubleshoot problems that may occur when you lot install software packages. Afterwards you enable logging, yous tin try the unsuccessful installation once more. Windows Installer tracks the progress and records the data in a log file. These logs can then exist reviewed by support professionals to help make up one's mind the issue.

Cause

Microsoft Installer problems can be caused by data abuse, corrupted installations and many other different issues.

Resolution

To troubleshoot these problems, you lot have to enable logging for two processes, and then try to install the updates again. When you enable logging, the actual fault codes that are generated by Windows Installer are captured. As soon equally the error codes are captured, yous tin can determine the actual upshot and the resolution for that effect. These errors will require you to contact Microsoft Support to resolve the issue. However, you have to do several things earlier you lot contact Microsoft Support.

To enable and collect the Windows Installer logs, follow the steps for your operating system.

Step one: Enable Microsoft Installer logging and Windows Update verbose logging

To accept us enable logging for y'all, go to the "Hither's an easy set" department. If you prefer to fix this problem manually, get to the "Permit me fix it myself" section.

Here'due south an easy fix

To set up this problem automatically, click the Download button. In the File Download dialog box, click Run or Open, and then follow the steps in the piece of cake ready wizard.

• This wizard may be in English only. However, the automatic fix as well works for other language versions of Windows.

• If y'all're not on the computer that has the trouble, save the like shooting fish in a barrel fix solution to a flash drive or a CD, and then run it on the computer that has the problem.

For Windows 8, Windows vii

For Windows Vista, Windows XP, Windows Server 2008, Windows Server 2003

For computers that are running Windows 2000, Windows XP, or Windows Server 2003

1. Click Outset, click Run, type Notepad, then click OK.
   

2. Type the following commands in Notepad.

   Windows Registry Editor Version 5.00
   [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
   "Logging"="voicewarmupx"                      
   "Debug"=dword:00000007
   [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Trace]
   "Flags"=dword:00000016
   "Level"=dword:00000004
                     

3. On the File bill of fare, click Save As.
   

4. In the Salvage in listing, click Desktop.
   

5. In the File name box, blazon LoggingOn.reg, click All Files in the Save as type listing, and then click Save.
   

6. On the desktop, double-click the LoggingOn.reg file to add the registry keys to the Windows registry.
   

7. Click OK in the message box.
   

8. Effort to install the update once more to capture the additional mistake information in the Windows Installer .log file.
   

For computers that are running Windows Vista and Windows Server 2008

1. Click Start
   , and and so in the Offset Search box, blazon Notepad.

2. In the Programs listing, click Notepad.
   

3. Type the post-obit commands in Notepad.
   

   Windows Registry Editor Version v.00
   [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
   "Logging"="voicewarmupx"                      
   "Debug"=dword:00000007
   [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Trace]
   "Flags"=dword:00000016
   "Level"=dword:00000004
                     

4. On the File menu, click Salve As.
   

5. In the Save in listing, click Desktop.
   

6. In the File name box, type LoggingOn.reg, click All Files in the Save every bit type listing, and then click Save.
   

7. On the desktop, double-click the LoggingOn.reg file to add the registry values to the Windows registry.

   
   If you are prompted for an ambassador password or confirmation, type the countersign or click Continue.

8. Click Yes, and and then click OK.
   

9. Effort to install the update again to capture the boosted mistake information in the Windows Installer .log file.
   

Pace 2: Try to install updates again to create the log filesTo try to install the updates once again, visit the post-obit Microsoft Update Web site:

http://update.microsoft.comNote It can accept several minutes to collect these logs, and the update process may non seem to be functioning correctly. Allow for the necessary time for the procedure to finish.

Stride 3: Disable Microsoft Installer logging and Windows Update verbose loggingImportant As before long as Windows Update or Microsoft Update has finished, disable Windows Installer logging. Having logging enabled can require as well much time every fourth dimension that you install updates, tin wearisome down your computer, and can create large log files that require large amounts of disk space.

To have us disable logging for you lot, go to the "Hither's an piece of cake ready" section. If you adopt to ready this problem manually, become to the "Let me fix it myself" section.

Here'due south an easy fix To fix this trouble automatically, click the Download button. In the File Download dialog box, click Run or Open, then follow the steps in the like shooting fish in a barrel fix wizard.

• This sorcerer may exist in English language simply. However, the automatic fix also works for other language versions of Windows.

• If you're not on the computer that has the trouble, relieve the easy set solution to a flash drive or a CD, so run it on the computer that has the problem.

For Windows viii, Windows 7

For Windows Vista, Windows XP, Windows Server 2008, Windows Server 2003

To disable Windows Installer logging, follow the steps for your operating system.

For computers that are running Windows 2000, Windows XP, or Windows Server 2003

1. Click Start, click Run, type Notepad, and then click OK.
   

2. Type the following commands in Notepad.
   

   Windows Registry Editor Version 5.00
   [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
   "Logging"=-
   "Debug"=-
   [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Trace]
                     

3. On the File bill of fare, click Save As.
   

4. In the Salve in list, click Desktop.
   

5. In the File name box, type LoggingOff.reg, click All Files in the Save as type list, and then click Save.
   

6. On the desktop, double-click the LoggingOff.reg file to remove the registry values from the Windows registry.

7. Click OK in the message box.
   

8. Delete the LoggingOn.reg and LoggingOff.reg files from the desktop

Contact Microsoft Support for assistance, and reference this Microsoft Knowledge Base article when you speak to the back up agent. For more information about how to contact Microsoft Support, visit the following Microsoft Spider web site:

http://support.microsoft.com/contactus/?ws=support

For computers that are running Windows Vista and Windows Server 2008

1. Click Start
   , and and so blazon Notepad in the Start Search box.

2. In the Programs list, click Notepad.
   

3. Type the following commands in Notepad.
   

   Windows Registry Editor Version five.00
   [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
   "Logging"=-
   "Debug"=-
   [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Trace]
                     

4. In Notepad, click Relieve As on the File card.
   

5. In the Save in list, click Desktop.
   

6. In the File name box, type LoggingOff.reg, click All Files in the Save as blazon list, and and so click Save.
   

7. On the desktop, double-click the LoggingOff.reg file to remove the registry values from the Windows registry.

   
   If you are prompted for an administrator countersign or confirmation, type the password or click Continue.

8. Click Aye, and then click OK.
   

9. Delete the LoggingOn.reg and LoggingOff.reg files from the desktop.
   

Contact Microsoft Back up for help, and reference this Microsoft Knowledge Base article when y'all speak to the back up agent. For more data near how to contact Microsoft Support, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

More Information

In about cases, the Windows Installer log starts with msi, ends with a .log extension, and includes a grouping of characters. For case, the Windows Installer log volition have a file name that resembles the post-obit:

msib3a6g.log On computers that are running Windows 2000, Windows XP, or Windows Server 2003, the installer log is located in the following directory:

C:\Documents and Settings\ {UserName} \Local Settings\Temp\ To open this directory, click Start, click Run, type %temp%, and then click OK.

Notation This information assumes that Windows is installed to the default drive C. If this is not the case, conform the drive letter of the alphabet for the folder path to match the installation bulldoze.

On computers that are running Windows Vista or Windows Server 2008, the installer log is located in the following directory:

C:\Users\{UserName\AppData\Local\Temp To open this directory, click Start
, type %temp% in the Start Search box, and so press ENTER.

Annotation This information assumes that Windows is installed to the default bulldoze C. If this is non the case, adjust the drive letter for the folder path to friction match the installation bulldoze.

References

For more information about how to enable Windows Installer logging, click the post-obit article number to view the commodity in the Microsoft Knowledge Base:

314852 How to enable Windows Installer logging in Windows XP

haleyspip1999.blogspot.com

Source: https://support.microsoft.com/en-us/topic/how-to-enable-microsoft-installer-logging-and-verbose-logging-to-gather-additional-troubleshooting-information-b5f0e99d-f974-f43f-ddad-494ef4c160cd

Share this post